Articles in this section

• My Same Day Delivery didn't arrive on the same day. Will my Same Day Delivery charge be refunded?
• I just returned my Same Day Delivery order. Will my Same Day Delivery charges be refunded?
• I paid for an order using My Credit balance and then cancelled the order. What happens to my balance?
• What is My Credit?
• Will my VAT be refunded when my products are returned?
• I have other questions about returns, refunds and cancellations. Who can I call?
• If I decide I don't want my order when it's being delivered, can I return it directly to your delivery partner?
• If I paid for my order with Shukrans and then returned it to a store, how is my refund processed?
• I bought a product by paying Cash on Delivery and returned it to store in exchange for a Credit Note, which I then spent on new purchases. If I return these new products I bought to a store, can I receive a cash refund?
• If I buy a product partly with cash and partly with My Credit balance, a Return Voucher or a Credit Note, and then return it to store, how is my refund calculated?